A Successful Self-Service Password Reset (SSPR) Project Requires User Adoption

The Hacker News–
IT help desks everywhere are having to adjust to the ‘new normal’ of supporting mainly remote workers. This is a major shift away from visiting desks across the office and helping ones with traditional IT support processes.

Many reasons end-users may contact the helpdesk. However, password related issues are arguably the most common.

Since the onset of the global pandemic that began earlier

View original article on The Hacker News

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